Hi,
We are seeing an issue with the RingCentral / Bullhorn integration for an inbound call received through a Call Group.
One of our users received a call through our Marketing Executive Search Call Group. The user advised that the call lasted approximately 12 minutes, but Bullhorn logged the activity as only 5 seconds.
Call details:
Date: 24/06/2026
Approximate call time: 10:55am / 10:55:39am
Call Group: Marketing Executive Search Call Group
Contact/caller: Arun Rowe
Caller phone number shown in Bullhorn: +44 7506 212460
Actual call duration reported by the user: approximately 12 minutes
Duration logged in Bullhorn: 5 seconds
Bullhorn result: Accepted
The Bullhorn activity shows:
Summary: Inbound Call from Arun Rowe
Caller phone number: +447506212460
Date/time: 2026-06-24 10:55:39 AM
Duration: 5 seconds
Result: Accepted
Reference: Arun Rowe
The user also turned on NoteTaker during the call. The notes were amended and saved, but the NoteTaker notes did not transfer correctly to Bullhorn.
Has anyone seen this behaviour before with RingCentral App Connect and Bullhorn, especially for inbound calls received through a Call Group?
We are trying to understand whether this is more likely to be related to Call Group logging, App Connect/Bullhorn sync, NoteTaker sync, or extension/user-level logging behaviour.
Any guidance on what logs or settings should be checked would be appreciated.