Hello,
We’ve been working with RingCentral Developer Support regarding GHL integration for our practice. The support team informed us that currently the GoHighLevel integration is only available with a paid integration via App Connect.
They also shared this link for building an adapter or app:
https://appconnect.labs.ringcentral.com/build/
Our main questions are:
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Is the paid App Connect integration currently the only option available?
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If we choose to develop and publish our own application, what level of support/documentation is available for independent developers?
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Would using Professional Services or a trusted third-party vendor be the only way to build a reliable adapter at this point?
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Has anyone in the community successfully implemented a custom GHL–RingCentral integration, and if so, what path did you take?
We’re just trying to determine the most cost-effective and reliable way forward for call tracking and CRM integration.
Thanks in advance for any guidance!