I am having connection issues with the ringcentral app and Clio. Once I connect and allow access it tells me that it cannot load user information.
How can I get this resolved?
Best answer by dakong
Update: the bug is fixed and patch is now released. Root cause was that App Connect mistakes clio landing page as user dashboard page, which initialize itself with a wrong hostname.
I’ve replied your email. But I’ll post the same content here in case other users have the similar problem:
Looks like a permission issue.
It would require User: Read permission for your current user role.
It's the first time I get this issue report. I've looked at Clio's setting, but there's no clear permission that controls only User: Read. I'll ask Clio for more clarification. In the meantime, temporary workaround would be having admin user assign Admin role to you.
Update: the bug is fixed and patch is now released. Root cause was that App Connect mistakes clio landing page as user dashboard page, which initialize itself with a wrong hostname.
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