If we install the App Connect in Chrome, connect it with Pipedrive, and then never open the App Connect plugin again, will it still automatically sync calls and texts to the Pipedrive deals? For example, if I have a salesperson who solely uses RingCentral on their smartphone, are there extra steps that have to be taken to sync the calls and texts from RC to PD?
Or do you have to keep App Connect open? Or only make calls/texts from the plug in?
Best answer by Embbnux
Hi
https://appconnect.labs.ringcentral.com/users/server-side-logging/
And server side logging only supports calls now. For SMS/texts, it still requires each agents to open App Connect for logging.
+3
People can make calls from a mobile device, and those calls will be logged the next time they login to Pipedrive and open App Connect.
+1Hi
https://appconnect.labs.ringcentral.com/users/server-side-logging/
And server side logging only supports calls now. For SMS/texts, it still requires each agents to open App Connect for logging.
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