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Question

Duplicate Messages

  • July 2, 2026
  • 6 replies
  • 90 views

Why is my desktop app sending multiple copies of the same message? It is happening to multiple users.

6 replies

  • New Participant
  • July 2, 2026

Same issue here but the messages are not being received multiple times 


BeckyH
Community Manager
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  • Community Manager
  • July 2, 2026

Hey, there is an issue currently and our internal teams are working to respond to it. 
You can monitor on the Status Site found HERE.

We’ll circle back to this thread when we have updates or news of resolution. 
 


  • New Participant
  • July 2, 2026

Yes - same. It’s sending 10x, but only delivering 1-2 times. Also some texts aren’t being delivered at all.


Mary-Community_Moderator
Community Manager
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Yes - same. It’s sending 10x, but only delivering 1-2 times. Also some texts aren’t being delivered at all.

Thanks for reporting this, we’ll keep you posted for an update. 


  • New Participant
  • July 2, 2026

Mine show they sent 4 times for every message


Mary-Community_Moderator
Community Manager
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Quick update for everyone following this thread: the technical issues reported earlier today have been fully resolved by our engineering team. All RingCentral services are back up and running normally.

We know how vital these tools are to your day-to-day business, and we sincerely apologize for any inconvenience or downtime this caused your team.

Is everything back to normal for you? If you haven't yet, please log out and log back into your app to ensure a fresh connection. Drop a comment below if your service is running smoothly, or let us know if you're still experiencing any hiccups so we can jump in and assist!