Extension resetting settings set by the admin

On RingCentral I have set the group to have certain settings that allow for the team’s calls to be automatically posted to our ATS Bullhorn. Several team members have been reporting issues where their extension is resetting to the default settings and is even giving them admin access on the extension.

I raised a ticket and was asked to post here, so I would appreciate assistance as people should not be able to access admin privileges on accident.

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I am not sure about your problem. What is the ticket number?

Hello! Thank you for the quick response, the Case ID 26998190

It should have the screenshots I attached to the original email request but if not I can send them to another RC internal email.

@AHParamount This issue has been fixed in the latest version of App Connect. Sorry I didn’t see this post sooner. In case you didn’t know, we have a dedicated group for App Connect in our community forums: https://community.ringcentral.com/groups/app-connect-22

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