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Failed to get an API key in Redtail CRM - Just like another person a year ago

  • March 31, 2026
  • 4 replies
  • 102 views
N
The First Step

I just encountered the same problem that was addressed about 1 year ago ( https://community.ringcentral.com/app-connect-22/failed-to-get-api-key-in-redtail-crm-9898?tid=9898&fid=22) - Trying to connect Redtail CRM (No other redtail product) to Ringcentral on the Ringcentral App Connect. I TYPED my working REDTAIL credentials into the fields and it still returned the 2 messages “Failed to Register API key” and “User not found”. I have this working on my old laptop, which I am retiring. This is happening on my new desktop where I do have Ringcentral operating already. I have downloaded the 2 chrome extensions already. Help Please

Best answer by dakong

​@nealgordon 

It should be fixed now. Please try again. 

4 replies

F
The First Step
  • f030164The First Step
  • The First Step
  • April 2, 2026

Our entire team is getting this error - last few days or so.

We have tried all manner of solutions and can’t seem to identify anything that works.

dakong
Community Manager
  • dakong
  • Community Manager
  • Answer
  • April 3, 2026

​@nealgordon 

It should be fixed now. Please try again. 

N
The First Step
  • nealgordonThe First Step
  • Author
  • The First Step
  • April 5, 2026

It is working. Thank you. Is the new RingCentral App Connect - BETA able to connect with Retail? Do I have to disable the current working version to install this? Are there any known bugs I should be aware of? Thanks

dakong
Community Manager
  • dakong
  • Community Manager
  • April 7, 2026

​@nealgordon New Beta does support Redtail. You can run these 2 versions side-by-side. The recommended way to use it is:

 

  1. Install the BETA
  2. Go to chrome://extensions/ and toggle OFF the non-BETA one, so you get just one App Connect running in case of things like 2 extensions pop up when a call comes in
  3. If anything goes wrong with the BETA, you can always go to chrome://extensions/ and switch back to the non-BETA one. 
  4. BETA has many cool new features. Details: https://appconnect.labs.ringcentral.com/2.0/
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