Fall-back on Caller ID when no CRM contact matches

When using App Connect plugin in Chrome, syncing with Clio, if there is no contact match the app drops the Caller ID info in the history.  

Instead, if no contact match, it should fall-back on the caller name in the inbound call event.  

On the same account and for the same calls, the caller name is preserved in both the Teams integration and the stand-alone app.  It’s only in App Connect that names are blanked