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Question

How to log a call to a case or project in Netsuite?

  • March 4, 2025
  • 5 replies
  • 149 views
M

Our support and project teams want to log calls to the associated case or project record in Netsuite. Currently, call can only be logged to the contact. Is there a way to associate a call to case or project record? 

 

Thanks,

Mo

5 replies

ByrneReese
Community Manager
Forum|alt.badge.img+3
  • ByrneReese
  • Product Manager
  • March 7, 2025

​@malshibl Logging calls against cases and projects should be possible. Let me talk to the team about that. 

M
M
  • malshibl
  • Author
  • New Participant
  • March 11, 2025

That would be amazing! Ok please keep me posted. Thank you

M
  • malshibl
  • Author
  • New Participant
  • March 17, 2025

​@ByrneReese - I hope you had a fun weekend. Any update on this? Thanks 

ByrneReese
Community Manager
Forum|alt.badge.img+3
  • ByrneReese
  • Product Manager
  • March 18, 2025

​@malshibl We are still researching to be honest. Stay tuned. 

M
  • malshibl
  • Author
  • New Participant
  • March 18, 2025

Ok thank you for the update. 

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