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Question

Issues with RingCentral App Connect

  • February 26, 2025
  • 1 reply
  • 23 views

Hello there,

We have several users that specifically use the RingCentral App Connect integrated with Bullhorn. The app seems to freeze every so often and after a call is ended the app is unresponsive and spins loading.

We can clear cache to band aid the issue, but this signs users out of job boards such as Linkedin, and in an recruitment environment not feasible each time this happens.

Please can we look at a fix outside of clearing cache or the option to reset app settings within Edge?

1 reply

ByrneReese
Community Manager
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  • Product Manager
  • 245 replies
  • March 21, 2025

@charlicobley Hey - sorry I did not see this post sooner. We have made some updates to App Connect recently which should have addressed some performance issues we were experiencing. This may have already have resolved your problem. Otherwise, let me suggest you try enabling the following feature:

https://ringcentral.github.io/rc-unified-crm-extension/users/automatic-logging/#retroactively-logging-calls


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