Skip to main content
Question

Redtail App Connect opens too often

  • August 6, 2026
  • 2 replies
  • 5 views

Every time I open almost anything, a contact, an activity, etc., RingCentral app connect opens and blocks what I’m trying to work on.  How can I limit it to opening only when I want to use it to make a phone call?

2 replies

ByrneReese
Community Manager
Forum|alt.badge.img+3
  • Product Manager
  • August 6, 2026

@jennis This is an odd behavior. We will try to reproduce this internally and if we can we will certainly take care of it. But I strongly suspect there is another browser extension or source for this problem as it is not something we have observed in the wild before. Can I make a suggestion? Can you disable all other extensions temporarily and see if the problem persists? If not, let’s find the offending browser extension and we will investigate further. If the problem still happens even if all other extensions are disabled, then the team will work on a fix right away. 


dakong
Community Manager
  • Community Manager
  • August 7, 2026

@jennis Maybe you have this “Auto-open extension” setting turned ON? If so, turn if OFF and try again