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Server-Side Logging Not Available

  • March 19, 2025
  • 8 replies
  • 142 views

chris-phillips

I’m a SuperUser in RingCentral and an Admin in Bullhorn, both using SSO and the same Entra ID account.  

When I log into App Connect (1.3.10), I’m not seeing the admin options to turn on (or test) Server-Side logging.  Developer Mode, Log phone calls automatically and Log SMS conversations automatically all have padlocks on them, so I’m assuming App Connect doesn’t recognize my account as being an admin?

If that’s the case, where do I elevate my permissions to allow these settings, more specifically the Server-Side Logging to be tested?  

Thanks,

Best answer by dakong

@chris-phillips 

It’s under Admin tab. Can you see Admin tab?

 

8 replies

dakong
Community Manager
  • Community Manager
  • Answer
  • March 20, 2025

@chris-phillips 

It’s under Admin tab. Can you see Admin tab?

 


ByrneReese
Community Manager
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  • Product Manager
  • March 20, 2025

@chris-phillips The admin tab is enabled by becoming a Super Admin. See this documentation: https://ringcentral.github.io/rc-unified-crm-extension/users/admin/


chris-phillips
  • Author
  • Known Participant
  • March 24, 2025

Yep..I looked right past that and dove into settings.  I guess I need some glasses.  Thanks guys.


  • New Participant
  • March 25, 2025

 

 

I am logged in as a super user and do not have access to server side logging. V1.3.10

 

 


dakong
Community Manager
  • Community Manager
  • March 26, 2025

@jhenry 

It now only supports Bullhorn. Are you using other CRM? If so, we are working on adding others and plan to release those next month.


  • New Participant
  • March 26, 2025

@dakong 

Yes, we are using Netsuite.  Thank you for the reply


ByrneReese
Community Manager
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  • Product Manager
  • March 27, 2025

@jhenry Server side call logging is currently only available to Bullhorn users. In App Connect 1.4, scheduled in the next 1.5 weeks, server side call logging will be available to all CRMs. 


  • New Participant
  • March 27, 2025

@ByrneReese .  Thank you for the update