Setting up App Connect on multiple RingCentral tenants

Question

Hi TeamI have a tricky one. We have App Connect set up on our main RC tenant, which is linked to Bullhorn using server side connection. We use single sign on for RingCentral with Entra ID. No problem with any of this.We have set up a second RingCentral for Taiwan (and soon to be a third for the USA), and need to link these tenants to Bullhorn as well. I am opening up the Taiwan RingCentral tenant through a private browser window to circumvent the SSO, and trying to open App Connect through the private browser session. However App Connect still opens in a normal session.How can I configure App Connect for Taiwan without signing out my own App Connect session (and server side logging which has been set up on my session) and breaking the integration on our main tenant.ThanksRian

Embbnux · Accepted Answer

Hi Rian,You can try different Chrome profiles by clicking user avatar in Chrome. It is more independent. You will need to install App Connect for different profiles.Then you will need different Bullhorn account when you connect different RingCentral Account. Or it may cause Bullhorn session invalid issue for other account.

Rian212539066 · Answer

Thanks for the response ​@EmbbnuxBullhorn set usup an additionalAPI user for Taiwan, and I did the config in Windows Sandbox to work around our companypolicies restricting multiple browser profiles.The integration looks to be working so far, thank you!

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