Hello, I’ve successfully connected RincgCentral App Connect for RingEX to my Netsuite SB4 environment, and testing went well. Product looks good, features are nice, etc. I’m ready to go into PROD. Configured same way, testing with a custom role that has same permissions that worked in SB4, but I keep getting error ‘Could not load user information’. I also get this error if I test with ADMIN, so I think it is not a Netsuite role permissions error. Has anyone struggled with this before, and how did you resolve?
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