Trouble connecting to RingCentral App Connect to Netsuite

Hi ​@Scott Kenyon 

Could you check that you have installed the RingCentral App Connect Suite App from the NetSuite Suite App marketplace? If not, please install it.

If you still face issues while connecting, please share the Network and console log HAR file.

Hi ​@Scott Kenyon ,

The issue was that you tested App Connect with your Sandbox/test environment and moved to the production environment without clearing platform info. App Connect was still pointing to your Sandbox environment URL while you were attempting to use production authorization. That's why login was failing.

Note: Clearing platform info resolved the issue.

Steps to Clear Platform Info

Solution 1

1. Go to Chrome extensions
2. Click on RingCentral App Connect details
3. Under RingCentral App Connect details, open Extension options
4. Click on Clear platform info button
5. Now that the platform is cleared, go to your CRM and reload the page. App Connect will point to the current environment.

Solution 2:

1. Open App Connect
2. Go to Settings and open Advanced features
3. Enable Developer mode
4. You will see Developer settings; open it.
5. Under Developer settings, click on the Clear platform info button