Ask The Community

I am trying to sync past appointments on our Glip calendar with Outlook. I copied the calendar URL and added the calendar to Outlook, but it only shows past appointments from the last 30 days. Is this a glitch, or is there a way to pull in all past appointments?Thanks so much!

I need to report who has registered for my webinar prior to the webinar starting.

Hello,I am very new to coding, API ect.Basically I am trying to import call log information using Zapier into a google sheet. There are data sample fields that are not coming through via Zapier that we require in order to use the data. "Result" data is the main field we need that will not zap through.I have been told we need a custom API for that, but I have no idea where to start, nor do I understand what needs to be done once I have a custom API.Any help provided would be appreciated.Thanks

Hello,Dropbox has raised an alert for our security team. At this time Dropbox is prohibit from install on company workstations.Does RingCentral automatically install Dropbox on user's Workstation?How can we prevent Dropbox from automatically install on user's Workstation?Thanks in advance.

New customer and completely turned around with what to do here. I setup Call Forwarding rules a month ago on our account and we downloaded the new RingCentral App across the company and come to find out, it doesn't support my forwarding rules, or at least that's what I've been told.I'm a US customer with under 20ppl on the team.I've instructed our team to download the RingCentral App and RingCentral Phone App on their desktop, we all have the RingCentral App on our mobile devices and we don't currently have any hard phone devices.I'd like to setup the following call forwarding rules:Auto Receptionist LinesBusiness hours8:30am 5:30pm, ESTMonday through FridayIncoming calls to our Auto Receptionist lines are forwarded to our main receptionist, Kristine S.It should ring for 20 seconds, if no answer, it then gets forwarded to Seony E. and then Wilma G. for 20 seconds eachAfter Hours5:30pm 10pm, ESTMonday through FridayIncoming calls to our Auto Receptionist line

Hello, when I use my second monitor when I am in a meeting the audio switches automatically to the second screen and there is no microphone on there so then I lose out on all audio, I have to leave the meeting and rejoin for it to work...As you can assume this is not ideal. I have tried updating the audio settings in the meeting but it does not allow me to keep the audio on the computer vs switching. Any solutions or ideas on how to resolve this?Thank you!!

Is there any integration solution for Workplace by Facebook? We use Workplace as a social intranet and we'd love to have it integrated with RingCentral which is our phone system.

I get 403 Forbidden error despite having all the SMS permission , is there anything that I am missing out on ?

Account is U.Ssoftware version UC Software Version 5.6.0.20009Updater Version 5.8.0.24992Phones are Polycom vvx411When a call comes in and we lift the handset, or press speaker phone, it goes to new line and dial tone to allow an outbound call.It does not pick up the incoming call like it is supposed to.There is an option in the action buttons to "pick up" the call. But I need it to just pick up the incoming call when the handset is lifted.This started when we ported our real numbers over.When we first started setting up and testing and had the temporary numbers it worked fine and would pick up calls when handset was lifted.I have researched and the one thing I have found, but cannot find an entry for in the config files (via the phone web interface), is reference to call.autoOffHook.1.enabled="1" - this was referenced from the polycom community in a 2014 post.I have contacted RC support, they say all settings are correct and cannot figure out why it won't pick

My organization currently uses RingCentral Meetings, but we're looking at RingCentral Video. We are also users of the Meetings API for automated scheduling.Will the current Meetings API work for RingCentral Video, if we "switchover"? Or is there (will there be) a separate Meetings API for RingCentral Video?Any other insight that can be shared about RCV and API integration, especially around meeting scheduling?Please advise.

Hi, folks! I managed to register a ATA Cisco SPA122 to Ringcentral. However, provided it has two ports for analog phones, I was wondering if it would be possible to have two different Ringcentral extensions (same account) connected into this ATA. My account is for US, Ultimante. Thanks.

I was told by RC support to upgrade our company from RC Phone and RC Meetings to one ap, the new RC App. I asked everyone to change but quickly found out that users cannot transfer their contacts to teh new APP. They cannot even add user manually to the new RC APP? We are a logistics company and tal to truck drivers all day. They are not going to click invite links to be added. Our employee have no way to add numbers to their contacts to quickly dial their contacts. What a mess!!! Now we all have to delete the new app and go back to RC Phone. Makes no sense to me. What is that feature not the same from RC Phone? 1. USA account, over 25 users.

Our organization has thousands of projects each year and is considering starting a team for each one that will then be archived. Is there a maximum number of teams for users or organizations?

Over the past several weeks, we have had intermittent reports of users not able to join a video call launched via Teams. The experience is the same:Someone on the team launches the video callSome team members can join, others can notThe experience for the users who can not connect is similar, the Join button either doesn't respond at all, or video briefly connects and then just disappears.This has nothing to do with "join before host" being allowed (it is) and doesn't seem to be an individual setting.Here are some details:Users seem to have a similar build, which is now version: 20.2.12 (E. 7.1.8), Build: 33 (rev. 0edbb0d3)In some cases, quitting the app and restarting has helped, in other cases, restarting the computer hasn't made a differenceIn all cases, internet connections seem okay, and the app is responding, as messages can be sent during the lack of connectingI noticed another community post from three weeks ago, where it was suggested to uninstall and rei

Would like to know how to add Names to the mobile numbers I text in the Ringcentral desktop app

ringout api c# soln - not getting authorized

When viewing phone call, text and emails on the desktop app and it displays the number but has contact listed as "unknown" can that be edited there to create a named contact?

i have multiple users and i want my Ringcentral app for the admin user to be able to receive all the text messages of the other users.

Over the last 24 hours I have not been able to receive any inbound calls. My dialpad was not working as well and I had many instances of one way audio. I have uninstalled and reinstalled and I still cannot receive inbound calls. I cannot get in contact with anyone from RC phone, does anyone have any solutions before I find a new service provider?

I would like to mobile app to open in the phone section to reduce taps to get to phone function or text function quickly. Is this possible?

My company often posts attachments (usually pdfs saved on our network) and I have been unable to download them. The box pops up at the bottom of the screen but it will say "0/30Kb, paused". If I go to resume the download, it does nothing. It has only been doing it on my computer. I can open downloads on my phone or other office computers.

I loaded v.0.3.5 of the ringcentral Maven artifact into my Java project, but do not see the CreateFaxMessageRequest or MessageStoreCallerInfoRequest classes in the com.ringcentral.definitions package (although I see the classes in Git).Does the artifact need to be rebuilt or is there a different version I should use in my Maven project?

According to a colleague, RingCentral is powered by Zoom. In Zoom, I utilize a helpful accessible feature called CC Live Transcript (computer-generated subtitles). In joining RingCentral meetings for professional development opportunities, please advise on available accessible features for RingCentral. Is there an option similar to the CC Live Transcript?

I cannot see anything in the Analytics feature even though I call APIs in my tools everyday. Can you help me check it and turn on it again?

the phone contacts I had added in my softphone desktop app are not found in the ringcentral classic, glip or web app. Where did the go? this is very important. I don't have them in my iphone contacts list; but they are stored because when they call me glip recognizes the contact and shows up with the named I stored them with on the soft phone app. but when I look for them to dial they are not found/matched.