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Question

Automatic call recording not working

  • January 4, 2021
  • 8 replies
  • 1134 views

I added automatic call recording, but it doesn't record.

After the call, the call recording id never appears in the call log.

What I have to do for the call recording.


This is call recording setting.1609863688508.png

this is call log list, but no call recording id.

1609863743448.png

8 replies

PhongVu
Community Manager
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  • Community Manager
  • 2423 replies
  • January 4, 2021

While making the test call, did you hear the recording warning after the call was connected?


  • Author
  • Participating Frequently
  • 7 replies
  • January 5, 2021

Hi, thanks for answering.

I didn't hear the recording warning after the call was connected.

How to solve this issue?


PhongVu
Community Manager
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  • Community Manager
  • 2423 replies
  • January 5, 2021

Can you login your sandbox account admin portal and check the settings. Make sure that you select the correct extension (to be automatic recording) and the call direction setting for that extension.

screen-shot-2021-01-05-at-102708-am.png


  • Author
  • Participating Frequently
  • 7 replies
  • January 5, 2021

Thanks

Could you please explain how to login to my sandbox account admin portal?

1609936378942.png

I cannot access this page.

1609936403268.png


PhongVu
Community Manager
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  • Community Manager
  • 2423 replies
  • January 5, 2021

Simply login https://service.devtest.ringcentral.com with your sandbox account super admin user's credentials. In fact, you should be able to login from your dev portal too. Not sure why you can't.


@Carl Miller The issue you are showing is a common issue which even I face sometimes. I clear the browser cache and then try again. Please clear the browser cache and try again


  • Author
  • Participating Frequently
  • 7 replies
  • January 5, 2021

Really thanks

I loged in there, but It is not setting up automatic call recording.

What's happened?

1609937288998.png

Api said automatic call recording is enabled.

1609937464315.png


PhongVu
Community Manager
Forum|alt.badge.img
  • Community Manager
  • 2423 replies
  • January 5, 2021

What is your sandbox account main company number?


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