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Can't enable automatic call recording

  • October 28, 2022
  • 3 replies
  • 412 views

Please can automatic call recording be enabled on our sandbox account.

Organization:
Main Company Number:
+17743020108

Best answer by PhongVu

Sorry, the feature is not available in sandbox. If this is critical for your app development project, open a support ticket and request for enable it.

3 replies

PhongVu
Community Manager
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  • Community Manager
  • Answer
  • October 28, 2022

Sorry, the feature is not available in sandbox. If this is critical for your app development project, open a support ticket and request for enable it.


@Phong Vu

I raised a ticket and the only response I'm getting is telling me to upgrade to premium or ultimate and pay $44 per user per month. Is this correct? We're a call recording ISV looking to develop an integration to import recordings into our cloud platform. It seems strange that RC have a sandbox version that's free for devs but of no use for a call recording integration?


PhongVu
Community Manager
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  • Community Manager
  • October 28, 2022

No, this is not correct. Give me your sandbox account main company number.