Good Morning all.

So, Ive hit a minor road block and Im REALLY hoping the community can assist with this.

I have a legacy CRM application that used to connect to our old Dialer system via TAPI.

Now, Ive searched and before a RC Official Rep says it, yes, I know, TAPI is not supported by Ring Central.

However, SIP is supported...

So, I have found SIPTAPI (Previously referenced https://devcommunity.ringcentral.com/ringcentraldev/topics/how-to-integrate-ringcentral-with-siptapi... and responded to by @Benjamin Dean).

However, its 9mths old and really does not cover anything about how and whether it could/can connect.

In principle, as long as I have SIP Domain, User, Password then all should be fine.

• SIP Domain: sip.ringcentral.com
• User: [my phone number]
• Password: [My Password for RC]
• Extension: [Optional]

However, it appears as though its trying to connect but getting either rejected from the SIP platform, or hanging for some reason.

Now, one answer might be that SIPTAPI is classed as a SIP device, and has not been authorised/cleared to connect therefore its not gone through testing and as Ive not written it, thats going to clearly be a problem.

It also might be, and the answer Im very much hoping for, is that Ive entered in the wrong information somewhere.

I did read that you log in with your AuthID and Password....but not seen any confirmation.

Can someone please help on this?

Thanks

Matt