When we were installed support created Holiday custom rules under Phone System / General Settings / "location" (we are a multi-site environment) / Site Call Handling / Custom Rules. What I am unsure about is why they pointed the Custom Rule to a "RingGroup" which immediately points to the Holiday IVR. I cannot see any reason why the Custom Rule wasn't pointed to the IVR directly. Could there be something that I'm missing?
your custom rule programming is better, since it's simpler, but they both work the same way, and you won't notice any difference.
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