Can you please send us the Request and Response ( along with Response Headers) for investigation ? Please format the request and response bodies using the code formatting option (< >) on your comment.

Hi @vyshakhBabji ,

Here is the Resuest and Response:

API endpoint : POST https://platform.ringcentral.com/restapi/v1.0/glip/conversations

Request made through : POSTMAN

Token : Bot access Token

Request Body :

{"members":[{"email": "raja@xxxxxx.us"},{"email": "raja@xxxxxxx.com"}]}

Response Body :

{

    "errors": :

        {

            "errorCode": "GLP-001",

            "message": "Service internal error. Consult RC support."

        }

    ]

}

Response Headers:

{"Server":"nginx",

"Date":"Tue, 28 Dec 2021 04:45:39 GMT",

"Content-Type":"application/json; charset=utf-8",

"Content-Length":92,

"Connection":"keep-alive",

"RCRequestId":"0157dc2c-6799-11ec-9650-005056bb2a95",

"X-Request-Id":"reqId:0157dc2c-6799-11ec-9650-005056bb2a95;accId:63064218028;extId:63149921028",

"ETag":"W/"5c-i5mWg3K5eq1vGDNBZqfevw",

"X-Rate-Limit-Group":"medium",

"X-Rate-Limit-Limit":40,

"X-Rate-Limit-Remaining":39,

"X-Rate-Limit-Window":60,

"RoutingKey":"SJC01P13"}

Moreover we received a different kind of mail from RC for the user raja@xxxxxxx.com

Mail Content :

RingCentral account request

Someone you work with would like for you to join RingCentral. Your company admin controls new account setup, so we've sent them a separate email with the request.





No further action is needed from you at this point.

It seems both the users are in the same org and raja@xxxxxxx.com is not having RC account setup . We expect it should not restrict to create the DM. Please help us to resolve this issue.

Thanks,

Raja