Edit permission app production

Now,My business need sms feature.
I want to use sms with my current app but I can't edit permission when app is production.
Please add permission SMS into my app :
APP NAME: Allergy
ClientID: fWl2bEjPTi6ycRoZhSoU_Q

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Go to this link: https://developers.ringcentral.com/support/create-case Choose the app you want permission and fill the form to create a ticket. The Dev support team will assist you.

I submit 2 times, but can't find my ticket at https://support.ringcentral.com/case.html

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