Skip to main content
Question

Facing the issue in the completing the graduation requirement to move from sandbox to production

  • January 8, 2021
  • 3 replies
  • 260 views

We are facing the issue in completing the graduation requirements due to the Read Call Recording permission, For completing the permission we have to execute the call recording API that is https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/recording/recordingId

in the URL recordingId is coming in the call Log URL i.e https://platform.devtest.ringcentral.com/restapi/v1.0/account/672573005/extension/672573005/call-log?view=Simple&showBlocked=true&withRecording=false&dateFrom=2021-01-05T11:46:00.000Z&showDeleted=false&page=1&perPage=100 But it has an empty record so in that case, we have an issue to complete graduation requirements, we are something in a deadlock situation so please us to move sandbox to production

3 replies

PhongVu
Community Manager
Forum|alt.badge.img
  • Community Manager
  • January 8, 2021

What stops you from making a call to one of the sandbox numbers and record the call?


  • Author
  • New Participant
  • January 11, 2021

screenshot-from-2021-01-06-17-03-16.pngActually, we don't have recordingId that is used in the call recording API call i.e https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/recording/recordingId

that API is dependent on the call Log URL i.e https://platform.devtest.ringcentral.com/restapi/v1.0/account/672573005/extension/672573005/call-log?view=Simple&showBlocked=false&withRecording=true&dateFrom=2021-01-05T11:46:00.000Z&showDeleted=false&page=1&perPage=100

but we are getting an empty response in the call Log URL. it means there is no data in my test account

so how can we call this https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/recording/recordingId

API so that we can complete the graduation requirement that is related call recording permission







PhongVu
Community Manager
Forum|alt.badge.img
  • Community Manager
  • January 11, 2021

I looked at your sandbox account, you have no call records at all. You have not even made any call to and from your sandbox. What do you expect to get from the call log?