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Hello,

Does RingCentral integrate with the HaloPSA ticketing system?  I’m looking to have a ticket created automatically for every incoming call.

 

Thank you

I have never seen or heard of such an integration. So I guess that the answer is no.

If there is no integration available that we know of… what about using the screen pop (URL) feature within RingCentral App?

I am able to enter a URL into the RingCentral App so when a call is answered it opens a webpage for our techs to begin creating a ticket.

What would be awesome is if RingCentral passed the ANI to HaloPSA and HaloPSA prepopulated the client info if the ANI was found in HaloPSA.

If there is no integration available that we know of… what about using the screen pop (URL) feature within RingCentral App?

I am able to enter a URL into the RingCentral App so when a call is answered it opens a webpage for our techs to begin creating a ticket.

What would be awesome is if RingCentral passed the ANI to HaloPSA and HaloPSA prepopulated the client info if the ANI was found in HaloPSA.

Isn’t it the %P the parameter you want?
 

 

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