Question

How many external numbers can I forward calls from an Extension?

Forum|Forum|3 years ago
December 23, 2021
3 replies
1090 views

smportis
New Participant

From an extension, in the Call Forwarding and Voicemail | Work Hours rules, I am attempting to forward a call to multiple external "Numbers" (not "Coworkers"). I have it set to "Ring all at once" and have 5 numbers listed. These numbers are cell phones.

The recipients report that only two of them are getting the calls forwarded to them. 3 are not getting calls at all. Is there a limit set to external numbers to receive forwarded calls from a single extension? If so, what is that limit. Is this documented anywhere?

PhongVu
Community Manager
Forum|Forum|3 years ago
December 27, 2021

I don't know how many (there is no documentation, and the service web just lets you click to add more number), but there must be some limit. However, I don't think that it is 5 numbers. If you remove the 2 numbers which got the forwarded call, did the other 2 or 3 numbers got ringing?

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Anonymous
Forum|Forum|3 years ago
December 28, 2021

Please refer to the article here: https://support.ringcentral.com/article/Calls-Not-Forwarding-RingCentral-to-Third-party-Phone-Numbers.html

You should be able to forward calls to more than 3 numbers (do not know the exact limit) as well via Call Forwarding and answering rule settings.

If you still have issues , please reach out to RingCentral Tech Support team for these queries : https://support.ringcentral.com