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Question

No API call count; not showing in sandbox API calls - Can't Graduate

  • August 8, 2023
  • 1 reply
  • 77 views

Hi,

App name: Spark CRM SMS

Client ID: YyaXklaBjQ3feShsgXg4jp

Account: +19294592141


The new app needs to send transactional SMS messages to team members. We were able to send a bunch of successful text messages via Sandbox and would like to Graduate, yet there is no API call count. Nothing is happening. I can't Graduate. Please advise.

1 reply

PhongVu
Community Manager
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  • Community Manager
  • August 8, 2023

How did you authenticate the app to send test messages? None of the developers in your account has generated a JWT token so I wonder how could you test your app which requires authentication using JWT token flow.

Also your sandbox has only 1 user who is a super admin and it's you and the log show no inbound/outbound message.