Hello,
I am trying to set up an integration between RingCentral and Pager Duty that will notify Pager Duty of an incident if a specific word is used in a RingCentral Chat. I have looked at Chatbots and those may work but I am wanting to avoid hosting a Server that's on the DMZ.
Anyone have any suggestions or have done this before?
There is a PagerDuty app in RingCentral app gallery for integration with RingCentral:
https://www.ringcentral.com/apps/glip-integration-pagerduty
See if that can helps you
Thank you Anirban. So I am looking to do the opposite flow. Message in Ring Central that is than handed off to Pager Duty.
It: Someone messages our Support Team saying they need help its a P1, Pager Duty will scoop that up and alert the on call person to fix the issue.
To stay behind your firewall, you can create a subscription via PubNub which is a client-side only subscription model (like implemented in client-side browser only apps). If your bot is in every channel you wish to be reported on, have it create / maintain a PubNub subscription for the following event filter:
/restapi/v1.0/account/~/extension/~/glip/posts
Read more about this here:
https://stackoverflow.com/questions/60841819/notification-for-ringcentral-glip
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