RingCentral URL No Longer Exists in Salesforce

I am getting the following error when I try to launch my RingCentral integration in the box that normally shows my texts, etc.

URL No Longer Exists

You have attempted to reach a URL that no longer exists on salesforce.com.

You may have reached this page after clicking on a direct link into the application. This direct link might be:
• A bookmark to a particular page, such as a report or view
• A link to a particular page in the Custom Links section of your Home Tab, or a Custom Link
• A link to a particular page in your email templates

If you reached this page through a bookmark, you are probably trying to access something that has moved. Please update your bookmark.

If you reached this page through any of the other direct links listed above, please notify your administrator to update the link.

If you reached this page through a link on our site, please report the broken link directly to our Support Team and we will fix it promptly. Please indicate the page you were on when you clicked the link as well as any other related information. We apologize for the inconvenience.

Thank you again for your patience and assistance. And thanks for using salesforce.com!

Page 1 / 1

Hello Ring Central, We are also seeing the same issues, can you please provide direction to resolve

This is a Salesforce behavior that may occur due to caching and cookie problems when a user is trying to reach a stale URL. The following recommendations should resolve their issue:

Clear cache and cookies of the existing browser
Use incognito mode in the browser.
Try a different browser.

I’m having a similar issue and none of the above fixes were able to resolve it. What else can I do?

@PhongVu Thank you for replying. This is happening to all my users, the following did NOT resolve the issue:

Clear cache and cookies of the existing browser
Use incognito mode in the browser.
Try a different browser.

More of my users are having the same issue. Do you guys have a fix on the way?

My RingCentral vendor is Spectrum, anyone else?

Hello All @Ltor55, @nhauenstein, @PhongVu

I have found the fix!

https://help.salesforce.com/s/articleView?id=xcloud.domain_name_redirections_non_enhanced.htm&type=5

Hello All @Ltor55, @nhauenstein, @PhongVu

I have found the fix!

https://help.salesforce.com/s/articleView?id=xcloud.domain_name_redirections_non_enhanced.htm&type=5

This worked. THANK YOU!!!

@Ltor55

Please try the troubleshooting steps here to redirect the URL for the integration

Reply

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded