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Question

Sync Salesforce Contacts to RingEX

  • November 13, 2025
  • 1 reply
  • 33 views

How is it possible in 2025 that I cannot have all of my Salesforce Accounts, Clients, Leads sync to RingCentral RingEx as Contacts (for all RC users)?

This wasn’t even part of my vetting process because it’s so obvious this should already exist as part of the Salesforce integration.

My users literally don’t know who is calling and texting them without manually searching Salesforce to find the name that matches the phone number.

What am I missing??

1 reply

georgelu
Community Manager
  • Community Manager
  • November 13, 2025

Hi ​@derek-martin9271

Unfortunately, contact sync capability is not available between RingEX Desktop application and Salesforce. We do offer an integration inside the Salesforce application that does help with contact matching and surfacing contact detail to users related to their CRM Data. 

https://appexchange.salesforce.com/appxListingDetail?listingId=8a17652b-2950-43f2-8f13-5a6e9d325b3a