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Question

Unable to Add UK Emergency Address to RingCentral Phone App in SandBox

  • February 9, 2022
  • 5 replies
  • 411 views

I do not understand how to add an Emergency Address to the Ring Central Phone App, I have added default parameters to the page, but always receive the following error:
Validation errors occurred. Please confirm the fields and submit again.
My Account Phone Number is 020 3934 7266

5 replies

PhongVu
Community Manager
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  • Community Manager
  • February 9, 2022

I think sandbox account is only operated in the U.S and Canada. And that is why the validation would expect and accept only U.S/CA address. Let me double check this with the team and confirm.


  • Author
  • Participating Frequently
  • February 9, 2022

If I can not add a UK Emergency Address to the Ring Central Phone App Outbound Calls are Restricted, and I can not use the call-out API call.


  • February 9, 2022

The Sandbox number is UK number . I can try to add UK address. Can you share your address via email to Vyshakh.babji@ringcentral.com ? I can try to add it to your phone number.


  • New Participant
  • March 13, 2023

I have the same issue. Can you add an address for me too please?


Sandbox number is 020 3545 2732




  • New Participant
  • March 13, 2023

PS: I contacted support today and they suggested I create a UK account. So presumably the US-only issue has been dealt with?