Hello @Sara McDaniel! I would highly suggest opening a case HERE for integrations issues, and our support will contact you as soon as possible. Thank you!
you figure out a resolution to this? I'm having the same problem.
I too am having the same issue.
Zapier has told me that the issue with Ring Central is tied to sending data to another source like Google Drive.
I'm having a related issue with Zapier - the duration of the call continues to show up in "seconds" not HHss. I got it to work once and thought it was fixed, but it reverted back to the old format after running once.
I'm trying to set this up with Zapier's API Request but I'm running into issues. Zapier gives me a "Raw request failed." error
I tried created a test app in a sandbox account which seems to work thru the "Try it out" option on RingCentral but I can't get it to work on Zapier.
Thank you for letting us know about this issue, I've forwarded this to our product team to review and investigate. If you have not already submitted a support case, I would also recommend doing so using the link provided by Jenn - https://support.ringcentral.com/contact-support.html