The holidays are just around the corner, and we all know what that means! More calls, more emails, and more customers reaching out to connect. With RingCX, you can make sure your contact center runs like magic ✨ while keeping your team and customers happy through the busy season.
This Holiday Toolkit will walk you through the key steps to get your RingCX environment holiday-ready, from scheduling to automation and everything in between.
🏗️ 1. Build Smarter Holiday Workflows
Keep your operations running seamlessly while your team enjoys some well-deserved time off.
With IVR Studio, you can design custom workflows to handle different holiday scenarios, route calls to specific queues, play greetings, or send customers to voicemail when your team’s offline.
👉 Learn how to build workflows in RingCX
🕒 2. Set Holiday Hours & Call Handling Rules
Let your customers know when you’ll be available, and make sure they’re greeted with the right message when you’re not.
Easily set how incoming calls are handled during holidays to avoid confusion and keep communication clear.
👉 Set how incoming calls are handled during holidays in RingCX
📞 3. Customize Inbound Voice Queue Events
Expecting a high call volume? Configure your inbound voice queue events to deliver smooth call routing, festive messages, or helpful wait-time announcements.
Keep things cheerful and efficient while reducing hold times.
👉 Configure inbound voice queue events in RingCX
💌 4. Manage Seasonal Email Support with Ease
Stay on top of holiday email inquiries by configuring your email channel to route messages quickly and efficiently.
Make sure customers get prompt replies, even when your team’s juggling multiple requests.
👉 Set up an email channel in RingCX
💬 5. Simplify Replies with AI-Powered Assistance
Save time and maintain consistency with the Reply Assistant.
It helps your agents respond faster while keeping your tone professional and on-brand, perfect for the holiday rush when every second counts.
👉 Configure the Reply Assistant in RingCX
🔔 6. Add a Festive Touch with Custom Audio
Give your callers a warm holiday greeting or play a special message about your seasonal hours.
You can easily upload custom audio files or choose from the Audio Library to bring that personal touch to your contact center experience.
👉 Upload an audio file in RingCX
👉 Explore the audio library in RingCX
🤖 7. Let AI Agent Assist Help Your Team Shine
Even during the busiest days, your team can rely on AI Agent Assist for real-time suggestions and knowledge support.
It’s like having a digital co-pilot that helps your agents provide fast, accurate, and consistent service all season long.
👉 Configure AI Agent Assist in RingCX
🎉 Wrap-Up: Deliver Joy, Not Stress
With these RingCX tools, your contact center can handle the holiday surge like a pro, ensuring every customer interaction feels seamless, personal, and merry.
Prepare early, automate smartly, and let RingCX do the heavy lifting so your team can focus on what really matters: spreading holiday cheer!
Have questions? We’re here to help!
Technical Support:
📞 1 (888) 898-4591, Option 3
🌐 RingCentral Support
RingCentral Community:
🌐 Visit the Community
📧 Community.support@ringcentral.com
RingCentral University:
🌐 Learn More
📍 We’ve also created a downloadable PDF version of this toolkit. It is perfect for sharing with your fellow RingCentral users or keeping handy as your quick-reference guide this holiday season!