question

Chris Hudlet avatar image
Chris Hudlet asked jessica-community-moderator answered

How do we turn off SMS word filtering?

My HR department is trying to answer questions of prospective employees about substance screening policies and any time they use a word like THC or Weed or (take your choice of controlled substance) the SMS message "cannot be sent". Any ideas how to turn this feature off?

sms and text messaging
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1 Answer

jessica-community-moderator avatar image
jessica-community-moderator answered

Hi Chris,

Sorry to be the bearer of bad news, but it can't be turned off. The content is against SMS content policies, you can read more about what is included in the policy here: https://www.ringcentral.com/legal/sms-mms-content-policies.html

Mobile carriers require all business SMS users to register with The Campaign Registry (TCR) to comply with new texting regulations, and this restricted content policy is one of those regulations.

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