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nicole-manda avatar image
nicole-manda asked ·

Can't install desktop ring central app ( Installation Failed )


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mark-bartoszek11103 answered ·
Are you sure you're installing on a 32-bit system? Perhaps it's 64-bit, which would require the corresponding installer. What does the setup log tell you?
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nicole-manda avatar image
nicole-manda answered ·
Hi Mark, Thank you so much for replying.I have tried both the 32 and a 64 bit already.


This is what it says:

2019-03-19 21:08:19> Program: Starting Squirrel Updater: --install .
2019-03-19 21:08:19> Program: Starting install, writing to C:\Users\Nikki\AppData\Local\SquirrelTemp
2019-03-19 21:08:19> Program: About to install to: C:\Users\Nikki\AppData\Local\slack
2019-03-19 21:08:19> CheckForUpdateImpl: Couldn't write out staging user ID, this user probably shouldn't get beta anything: System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\Nikki\AppData\Local\slack\packages\.betaId'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.StreamWriter.CreateFile(String path, Boolean append, Boolean checkHost)
   at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize, Boolean checkHost)
   at System.IO.File.InternalWriteAllText(String path, String contents, Encoding encoding, Boolean checkHost)
   at System.IO.File.WriteAllText(String path, String contents, Encoding encoding)
   at Squirrel.UpdateManager.CheckForUpdateImpl.getOrCreateStagedUserId()
2019-03-19 21:08:19> CheckForUpdateImpl: Failed to load local releases, starting from scratch: System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\Nikki\AppData\Local\slack\packages\RELEASES'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
   at Squirrel.Utility.LoadLocalReleases(String localReleaseFile)
   at Squirrel.UpdateManager.CheckForUpdateImpl.<CheckForUpdate>d__2.MoveNext()
2019-03-19 21:08:19> CheckForUpdateImpl: Reading RELEASES file from C:\Users\Nikki\AppData\Local\SquirrelTemp
2019-03-19 21:08:19> CheckForUpdateImpl: First run or local directory is corrupt, starting from scratch
2019-03-19 21:08:20> ApplyReleasesImpl: Writing files to app directory: C:\Users\Nikki\AppData\Local\slack\app-3.3.8
2019-03-19 21:08:21> LogHost: Rigging execution stub for lib/net45/slack_ExecutionStub.exe to C:\Users\Nikki\AppData\Local\slack\slack.exe
2019-03-19 21:08:26> ApplyReleasesImpl: Squirrel Enabled Apps: [C:\Users\Nikki\AppData\Local\slack\app-3.3.8\slack.exe]
2019-03-19 21:08:31> ApplyReleasesImpl: Starting fixPinnedExecutables
2019-03-19 21:08:31> ApplyReleasesImpl: Examining Pin: File Explorer.lnk
2019-03-19 21:08:31> ApplyReleasesImpl: Examining Pin: Nicolit - Chrome.lnk
2019-03-19 21:08:31> ApplyReleasesImpl: Examining Pin: Spotify.lnk
2019-03-19 21:08:31> ApplyReleasesImpl: Fixing up tray icons
2019-03-19 21:08:31> ApplyReleasesImpl: cleanDeadVersions: for version 3.3.8
2019-03-19 21:08:31> ApplyReleasesImpl: cleanDeadVersions: exclude folder app-3.3.8
2019-04-01 22:51:30> Program: Starting Squirrel Updater: --install .
2019-04-01 22:51:30> Program: Starting install, writing to C:\Users\Nikki\AppData\Local\SquirrelTemp
2019-04-01 22:51:30> Program: About to install to: C:\Users\Nikki\AppData\Local\GrammarlyForWindows
2019-04-01 22:51:30> CheckForUpdateImpl: Couldn't write out staging user ID, this user probably shouldn't get beta anything: System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\Nikki\AppData\Local\GrammarlyForWindows\packages\.betaId'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.StreamWriter.CreateFile(String path, Boolean append, Boolean checkHost)
   at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize, Boolean checkHost)
   at System.IO.File.InternalWriteAllText(String path, String contents, Encoding encoding, Boolean checkHost)
   at System.IO.File.WriteAllText(String path, String contents, Encoding encoding)
   at Squirrel.UpdateManager.CheckForUpdateImpl.getOrCreateStagedUserId()
2019-04-01 22:51:30> CheckForUpdateImpl: Failed to load local releases, starting from scratch: System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\Nikki\AppData\Local\GrammarlyForWindows\packages\RELEASES'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
   at Squirrel.Utility.LoadLocalReleases(String localReleaseFile)
   at Squirrel.UpdateManager.CheckForUpdateImpl.<CheckForUpdate>d__2.MoveNext()
2019-04-01 22:51:30> CheckForUpdateImpl: Reading RELEASES file from C:\Users\Nikki\AppData\Local\SquirrelTemp
2019-04-01 22:51:31> CheckForUpdateImpl: First run or local directory is corrupt, starting from scratch
2019-04-01 22:51:31> ApplyReleasesImpl: Writing files to app directory: C:\Users\Nikki\AppData\Local\GrammarlyForWindows\app-1.5.48
2019-04-01 22:51:36> LogHost: Rigging execution stub for GrammarlyForWindows_ExecutionStub.exe to C:\Users\Nikki\AppData\Local\GrammarlyForWindows\GrammarlyForWindows.exe
2019-04-01 22:51:40> ApplyReleasesImpl: Squirrel Enabled Apps: [C:\Users\Nikki\AppData\Local\GrammarlyForWindows\app-1.5.48\GrammarlyForWindows.exe]
2019-04-01 22:51:44> ApplyReleasesImpl: Starting fixPinnedExecutables
2019-04-01 22:51:44> ApplyReleasesImpl: Examining Pin: Calculator.lnk
2019-04-01 22:51:44> ApplyReleasesImpl: Examining Pin: CyberLink YouCam 8.lnk
2019-04-01 22:51:44> ApplyReleasesImpl: Examining Pin: File Explorer.lnk
2019-04-01 22:51:44> ApplyReleasesImpl: Examining Pin: Nicolit - Chrome.lnk
2019-04-01 22:51:44> ApplyReleasesImpl: Examining Pin: Notepad.lnk
2019-04-01 22:51:44> ApplyReleasesImpl: Examining Pin: Slack.lnk
2019-04-01 22:51:44> ApplyReleasesImpl: Examining Pin: Spotify.lnk
2019-04-01 22:51:44> ApplyReleasesImpl: Fixing up tray icons
2019-04-01 22:51:44> ApplyReleasesImpl: cleanDeadVersions: for version 1.5.48
2019-04-01 22:51:44> ApplyReleasesImpl: cleanDeadVersions: exclude folder app-1.5.48
2019-04-04 03:51:00> Program: Starting Squirrel Updater: --install .
2019-04-04 03:51:00> Program: Starting install, writing to C:\Users\Nikki\AppData\Local\SquirrelTemp
2019-04-04 03:51:00> Program: About to install to: C:\Users\Nikki\AppData\Local\GrammarlyForWindows
2019-04-04 03:51:00> Program: Install path C:\Users\Nikki\AppData\Local\GrammarlyForWindows already exists, burning it to the ground
2019-04-04 03:51:01> CheckForUpdateImpl: Couldn't write out staging user ID, this user probably shouldn't get beta anything: System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\Nikki\AppData\Local\GrammarlyForWindows\packages\.betaId'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.StreamWriter.CreateFile(String path, Boolean append, Boolean checkHost)
   at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize, Boolean checkHost)
   at System.IO.File.InternalWriteAllText(String path, String contents, Encoding encoding, Boolean checkHost)
   at System.IO.File.WriteAllText(String path, String contents, Encoding encoding)
   at Squirrel.UpdateManager.CheckForUpdateImpl.getOrCreateStagedUserId()
2019-04-04 03:51:01> CheckForUpdateImpl: Failed to load local releases, starting from scratch: System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\Nikki\AppData\Local\GrammarlyForWindows\packages\RELEASES'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
   at Squirrel.Utility.LoadLocalReleases(String localReleaseFile)
   at Squirrel.UpdateManager.CheckForUpdateImpl.<CheckForUpdate>d__2.MoveNext()
2019-04-04 03:51:01> CheckForUpdateImpl: Reading RELEASES file from C:\Users\Nikki\AppData\Local\SquirrelTemp
2019-04-04 03:51:01> CheckForUpdateImpl: First run or local directory is corrupt, starting from scratch
2019-04-04 03:51:02> ApplyReleasesImpl: Writing files to app directory: C:\Users\Nikki\AppData\Local\GrammarlyForWindows\app-1.5.48
2019-04-04 03:51:03> LogHost: Rigging execution stub for GrammarlyForWindows_ExecutionStub.exe to C:\Users\Nikki\AppData\Local\GrammarlyForWindows\GrammarlyForWindows.exe
2019-04-04 03:51:07> ApplyReleasesImpl: Squirrel Enabled Apps: [C:\Users\Nikki\AppData\Local\GrammarlyForWindows\app-1.5.48\GrammarlyForWindows.exe]
2019-04-04 03:51:13> ApplyReleasesImpl: Starting fixPinnedExecutables
2019-04-04 03:51:13> ApplyReleasesImpl: Examining Pin: Calculator.lnk
2019-04-04 03:51:13> ApplyReleasesImpl: Examining Pin: CyberLink YouCam 8.lnk
2019-04-04 03:51:13> ApplyReleasesImpl: Examining Pin: File Explorer.lnk
2019-04-04 03:51:13> ApplyReleasesImpl: Examining Pin: Nicolit - Chrome.lnk
2019-04-04 03:51:13> ApplyReleasesImpl: Examining Pin: Notepad.lnk
2019-04-04 03:51:13> ApplyReleasesImpl: Examining Pin: Slack.lnk
2019-04-04 03:51:13> ApplyReleasesImpl: Examining Pin: Spotify.lnk
2019-04-04 03:51:13> ApplyReleasesImpl: Fixing up tray icons
2019-04-04 03:51:13> ApplyReleasesImpl: cleanDeadVersions: for version 1.5.48
2019-04-04 03:51:13> ApplyReleasesImpl: cleanDeadVersions: exclude folder app-1.5.48
2019-05-10 01:00:50> Program: Starting Squirrel Updater: --install .
2019-05-10 01:00:50> Program: Starting install, writing to C:\Users\Nikki\AppData\Local\SquirrelTemp
2019-05-10 01:00:50> Program: About to install to: C:\Users\Nikki\AppData\Local\Glip
2019-05-10 01:00:50> CheckForUpdateImpl: Failed to load local releases, starting from scratch: System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\Nikki\AppData\Local\Glip\packages\RELEASES'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
   at Squirrel.Utility.LoadLocalReleases(String localReleaseFile)
   at Squirrel.UpdateManager.CheckForUpdateImpl.<CheckForUpdate>d__2.MoveNext()
2019-05-10 01:00:50> CheckForUpdateImpl: Reading RELEASES file from C:\Users\Nikki\AppData\Local\SquirrelTemp
2019-05-10 01:00:50> CheckForUpdateImpl: First run or local directory is corrupt, starting from scratch
2019-05-10 01:00:51> ApplyReleasesImpl: Writing files to app directory: C:\Users\Nikki\AppData\Local\Glip\app-19.04.8
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-debug-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-debug-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-console-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-console-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-datetime-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-datetime-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-errorhandling-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-errorhandling-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-file-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-file-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-file-l2-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-file-l2-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-file-l1-2-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-file-l1-2-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-handle-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-handle-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-heap-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-heap-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-libraryloader-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-libraryloader-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-localization-l1-2-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-localization-l1-2-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-interlocked-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-interlocked-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-namedpipe-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-namedpipe-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-memory-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-memory-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-processthreads-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-processthreads-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-profile-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-profile-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-processenvironment-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-processenvironment-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-rtlsupport-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-rtlsupport-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-processthreads-l1-1-1.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-processthreads-l1-1-1.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-string-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-string-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-synch-l1-2-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-synch-l1-2-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-sysinfo-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-sysinfo-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-util-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-util-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-synch-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-synch-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-core-timezone-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-core-timezone-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-crt-convert-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-crt-convert-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-crt-conio-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-crt-conio-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-crt-environment-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-crt-environment-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-crt-math-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-crt-math-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-crt-runtime-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-crt-runtime-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-crt-stdio-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-crt-stdio-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-crt-filesystem-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-crt-filesystem-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-crt-time-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-crt-time-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-crt-multibyte-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-crt-multibyte-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-crt-string-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-crt-string-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\blink_image_resources_200_percent.pak to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\blink_image_resources_200_percent.pak
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-crt-heap-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-crt-heap-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-crt-utility-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-crt-utility-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-crt-private-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-crt-private-l1-1-0.dll
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2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\api-ms-win-crt-process-l1-1-0.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\api-ms-win-crt-process-l1-1-0.dll
2019-05-10 01:01:00> ApplyReleasesImpl: Moving file C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\lib\net45\ffmpeg.dll to C:\Users\Nikki\AppData\Local\Glip\app-19.04.8\ffmpeg.dll
2019-05-10 01:01:0
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mark-bartoszek11103 avatar image
mark-bartoszek11103 answered ·
Try running the chkdsk /f command in the command prompt and then try running the installer as an administrator. Also, if you haven't restarted the computer since the issue started, make sure to do so.
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jessica-community-moderator avatar image
jessica-community-moderator answered ·
Hi Nicole, 

It looks like Mark has given you a couple troubleshooting tips. If you need more assistance, make sure to reach out to our Tech Support team! 

Open support case online 
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Tom Mansperger avatar image
Tom Mansperger answered ·

For the last 60-90 days I receive an error when my windows 10 computer boots or when I login. RingCertral.exe - System Error "The code execution cannot proceed because ffmpeg.dll was not found. Reinstalling the program may fix this problem." I have uninstalled and reinstalled the latest RingCenral app several times. I've researched the ffmpeg.dll file and found that it can error with MicroSoft's Teams program, which I use. But, I don't have any errors associated with Teams, Just RingCentral. Any ideas?

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Anirban avatar image
Anirban answered ·

@Tom Mansperger I guess this error is completely not associated with RingCentral and file is generally associated with the playback of video and audio files . Maybe you can get more help on Microsoft communities.

Have you checked followings:

https://answers.microsoft.com/en-us/windows/forum/windows_vista-pictures/how-to-fix-failed-to-download-ffmpegdll/b7b05363-fd7a-4b68-a45e-d321a44fa04e

https://coding.fm/ffmpeg-dll/

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Tom Mansperger avatar image
Tom Mansperger answered ·

Even though the error’s popup window states “RIngCentral App - System Error” you are recommending I focus on Microsoft for the solution?

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RingCentral app maybe using that file for audio/video playback purpose. That's the reason I suggested to check MS communities.

If you still feel its with your RC app, you can open a support case with RC support and request them to investigate

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