For the last 60-90 days I receive an error when my windows 10 computer boots or when I login. RingCertral.exe - System Error "The code execution cannot proceed because ffmpeg.dll was not found. Reinstalling the program may fix this problem." I have uninstalled and reinstalled the latest RingCenral app several times. I've researched the ffmpeg.dll file and found that it can error with MicroSoft's Teams program, which I use. But, I don't have any errors associated with Teams, Just RingCentral. Any ideas?
@Tom Mansperger I guess this error is completely not associated with RingCentral and file is generally associated with the playback of video and audio files . Maybe you can get more help on Microsoft communities.
Have you checked followings:
Even though the error’s popup window states “RIngCentral App - System Error” you are recommending I focus on Microsoft for the solution?
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