We have a couple users (Danica and Melody), who's caller ID shows "possible spam risk" to the person they are calling.
This article has some recommendations and links to other FCC resources that may help: https://support.ringcentral.com/article/Outbound-Calls-Tagged-as-Robocall.html.
I have also reached out to Hiya, Orion, etc. with none of my 600+ lines being marked as spam within their databases. Even though all of our numbers are clear we receive daily complaints from customers stating our calls are appearing as spam on their caller ID so they are going unanswered. There must be something on the RingCentral side that can be done to alleviate this problem.
We have a vendor that we work with and for a fee we can subscribe to their service to eliminate outbound calls being flagged as spam. If there are other companies out there that can do this then why can't RingCental.
15 People are following this question.
Team messaging, video meetings
and phone - all in one app.
Get the new RingCentral app