As of last Friday, my agents started receiving an error message when they try to log out of the queue.
“Sorry, something went wrong on our end, we weren't able to update the queue call settings. Try again later.” Does anyone know why or have a solution for this? Please help!
Hi
It sounds like this might be an issue with queue settings or an intermittent connection problem. Here are a few steps that could help:
Check Queue Settings: Sometimes, changes to queue settings can cause unexpected behavior. Have an admin review and confirm the queue settings in the RingCentral Admin Portal to ensure all configurations are correct.
Browser/Cache Refresh: If your agents access RingCentral through a web browser, try clearing the cache or switching to another browser to see if this resolves the issue.
RingCentral App Update: Make sure that the RingCentral app on all devices is up-to-date. Updates often contain bug fixes and improvements that can help with issues like this.
Network Connection: Ensure your network connection is stable. RingCentral functions are sensitive to connection quality, so even a slight fluctuation can sometimes cause issues with logging in or out.
Yes for the last few days all of our user’s no longer have the ability to toggle Accept Queue Calls on/off...instead it gives a message, “This setting is managed by your company administrator.”
And I know I have not enabled anything to restrict this for our users.
Yes for the last few days all of our user’s no longer have the ability to toggle Accept Queue Calls on/off...instead it gives a message, “This setting is managed by your company administrator.”
And I know I have not enabled anything to restrict this for our users.
Hello
https://support.ringcentral.com/new-case.html
I have, and have been going back and forth with them about it for the last 2 days...just thought I would hop on here to see if it was mentioned by anyone else.
It has been escalated with our Customer Success Rep, but it is a huge issue for our users who are not able to stop queue calls from ringing into them.
All good,
If you find that you don’t get what you need, ping
Yes,
Mary/Bekcy, if there is any assistance you can provide, that would be great.
As it is now, none of our users are able to self-manage their call queue availability.
The case that I have open does not appear to be moving at all, as we are now day 3 into this issue.
Mary/Bekcy, if there is any assistance you can provide, that would be great.
As it is now, none of our users are able to self-manage their call queue availability.
The case that I have open does not appear to be moving at all, as we are now day 3 into this issue.
I’ll gather more information regarding this issue and make sure to get back to you.
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