Does anyone know a way that I could make this work?
- under the "Messages" section, unselect the "Enabled" check box so that messages are not taken
- set the "How to handle missed calls" to "Connect directly to a Group"
- press the "Select Group" button and select your IVR extension from the list.
We need RC to add the "Connect directly to a Group" and "Connect directly to a User" as Call-Queue options under the "If number of callers exceeds" Action.
This seems like a very common scenario for small businesses: Ring phones first, then if no one answers, send to the main auto-attendant. It's unfortunate that the only way to accomplish this is through a "duct-tape" solution like the one described above. RingCentral really should allow Call Queues to redirect to any extension type we want - user, group, IVR, etc.
It's in there now - they need to ask their Rep to add the 'Call Queue to Extension option' - and it'll be on the pull-down under the Wait Settings tab:
michel5476
This works for the user during office hours but after hours the option to route to a group is not avaialble. any ideas?
,michel5476 this works but after hours doesn't have that option. Any ideas?
Hello All!
I had the same issue recently and found a solution. My issue was centered around calls during business hours. We play an announcement post business hours so this was not an issue.
Context: We used a specific ext for all calls for a very long time. This had been part of our communications to clients and partners for a very long time too. We did not want to delete the ext but we did need clients to filter via our updated phone tree. The way this was solved it to keep the ext enabled and simply create a rule.
Rule: During X business hours, transfer all calls to an ext, under this option the IVR Menu was available. I choose the correct one and tested it. It worked! So all callers who route themselves to the specific extension, will be redirected back to the department's IVR Menu so they can be filtered.
Hope this helps!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.