I am an admin and cannot find the other users to listen to the calls that they manually recorded. We do not have the automatic recording option with our plan.
© 1999-2024 RingCentral, Inc. All rights reserved.
Privacy Notice
Answer
How can admin find and listen to another ext manually recorded phone call?
Best answer by sarah-6
@Nate Goff Hello! I recently had this question too to view my users not just my own extension. So I found that on the Online Admin Portal. The automatic call recordings are set to auto-record just 1 extension (mine) so once I updated that to record my other user (see the image). Then from there, I was able to view all call recordings in the admin account under "Reports" > "Call Log" and then the little play button was then available for the calls thereon. 
@Mary-Community_Moderator that works to listen to my own extensions calls. But how do I listen to other extensions calls?
@Nate Goff Hello! I recently had this question too to view my users not just my own extension. So I found that on the Online Admin Portal. The automatic call recordings are set to auto-record just 1 extension (mine) so once I updated that to record my other user (see the image). Then from there, I was able to view all call recordings in the admin account under "Reports" > "Call Log" and then the little play button was then available for the calls thereon.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.