Skip to main content

Thank you in advance for your help to resolve my issue.

I do have 2 licenses with Ring Central one for a regular phone and one for a fax number. My problem is that this was set up maybe 10 years ago and the web site has changed and I now need to change the email address where my received faxes on my ring central fax number get automatically forwarded to . I have gone through every settings I could find on the web site on the app, etc. and I just cannot find where that information is stored and where I could edit the email address.

Is the fax number assigned in an extension, or is it on the company phone?

It is set up as an extension. Doing the following , which was suggested to me was done 2 days ago but did not work . Fax notification with attached email still gets sent to previous email addreses I no longer see anywhere in the settings.

This is what I did:

On your Admin portal, please go to Users > Users with Extension > click the Ext. 9 - Fax Only > Notifications > Messaging Notifications > click Basic Settings and select Advance Settings > click Customize Notifications for Receive Faxes > under "Send Notifications to" then, on the email field, you can enter the new email address that you want to receive faxes then click done and save to apply changes.

Reply


Terms & ConditionsCookie settings