​@Landon C I understand and apologize for the issues that are created from this outage. 
We ask that you stick with us and stay connected to the thread I just posted. We’ll be adding updates as they come available there. 

How does Ringcentral plan on reimbursing its customers for time loss during the outages? This is indeed a very dangerous situation for any medical practice. As a private psychiatric clinic in Houston this is a HUGE liability. We are literally working with people who already have trust and abandonment issues. We also have to address serious situations from patients who are dealing with side effects or prevent life threatening situations from occurring. Patients aren’t even able to get our notice that our lines are down. 

Have you gotten in touch with the customer chat at all?

Nope. I even reached out to them on Instagram. Nothing, dead silence.

I am having the same issue. I message on Facebook and have not heard anything

​@sara-3 ​@bri88 
Our team member who manages Facebook/Instagram is working through messages and as you might imagine there are a lot of them. 
Please follow along with the post at the top of the Community for updates. 

It is what it is. I’m sure Ringcentral is doing absolutely everything they can to remedy the issue. Let’s all try to relax, I mean that sincerely. However, it would be nice if we received an email from Ringcentral about “Hey, we realize there is an issue and doing everything we can, etc.”. Not knowing there is an issue until trying to make outbound and noticing no inbound then going here to find - Oh it’s a nationwide issue, I see. That’s a bit frustrating. 

I'm sure it's been asked (I haven't seen it ) so apologies in advance: is there a workaround to get incoming calls through?