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Question

How long is the RingCentral Service outage going to last? It's been over 1 hour!


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How long is the RingCentral Service outage going to last? It's been over 1 hour! We have a service business. We are getting destroyed right now!!!!

BeckyH
Community Manager
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  • Community Manager
  • January 22, 2025

@Landon C I understand and apologize for the issues that are created from this outage. 
We ask that you stick with us and stay connected to the thread I just posted. We’ll be adding updates as they come available there. 


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  • Participating Frequently
  • January 22, 2025
BeckyH wrote:

@Landon C I understand and apologize for the issues that are created from this outage. 
We ask that you stick with us and stay connected to the thread I just posted. We’ll be adding updates as they come available there. 

How does Ringcentral plan on reimbursing its customers for time loss during the outages? This is indeed a very dangerous situation for any medical practice. As a private psychiatric clinic in Houston this is a HUGE liability. We are literally working with people who already have trust and abandonment issues. We also have to address serious situations from patients who are dealing with side effects or prevent life threatening situations from occurring. Patients aren’t even able to get our notice that our lines are down. 


  • New Participant
  • January 22, 2025

Have you gotten in touch with the customer chat at all?

 


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  • Participating Frequently
  • January 22, 2025
bri88 wrote:

Have you gotten in touch with the customer chat at all?

 

Nope. I even reached out to them on Instagram. Nothing, dead silence.


  • New Participant
  • January 22, 2025

I am having the same issue. I message on Facebook and have not heard anything

 


BeckyH
Community Manager
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  • Community Manager
  • January 22, 2025

@sara-3 ​@bri88 
Our team member who manages Facebook/Instagram is working through messages and as you might imagine there are a lot of them. 
Please follow along with the post at the top of the Community for updates. 


  • New Participant
  • January 22, 2025

It is what it is. I’m sure Ringcentral is doing absolutely everything they can to remedy the issue. Let’s all try to relax, I mean that sincerely. However, it would be nice if we received an email from Ringcentral about “Hey, we realize there is an issue and doing everything we can, etc.”. Not knowing there is an issue until trying to make outbound and noticing no inbound then going here to find - Oh it’s a nationwide issue, I see. That’s a bit frustrating. 


  • New Participant
  • January 23, 2025

I'm sure it's been asked (I haven't seen it ) so apologies in advance: is there a workaround to get incoming calls through?


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