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Question

How to access Polycom VVX GUI via IP after Povisioning? Need Admin Password to make changes.


We used to be able to access the GUI for changes by going to:

EX: https://192.168.1.67/

1616695464280.png


This password was:
- 456
- 72227
- MAC Address?
- Secret URL ###: "admn803864912024pwd" from ---> https://voicemanager.businessconnect.telus.com/application/company/phones/803864912024/details

But not we cannot get in, has there been an update that has changed how to access it?

I know I can still perform a hard reset by following this KB: https://support.ringcentral.com/article/Third-Party-Polycom-Phone-Not-Accepting-Default-Password.html

But this is not the solution because once the phone is provisioned we cannot make changes.

Please advise as we have a client who is wishing to change some soft keys and we need to access this.

Thank you in advance,

JB

3 replies

Mary-Community_Moderator
Community Manager
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Hi @Jacob, please reach out to our Technical Support Team regarding this. All of our Support numbers can be found here. You can also open a support case online here.


Joe Cache
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  • Brainy
  • 167 replies
  • April 1, 2021

789


  • Participating Frequently
  • 86 replies
  • April 1, 2021

yep, 789 if it's unlocked and the above passwords do not work.


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