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Hello, my credit union recently switched over to RingCentral. I am a Tech specialist and was asked a question about voicemail. Currently, our contact center can not transfer calls straight to someone's voicemail. Is there a setting or policy I can change so they are able to?

I guess the following reference is similar to your requirement:

https://community.ringcentral.com/questions/94034/how-to-get-all-incoming-calls-to-general-business.html

Hope this helps

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