Dear RingCentral Support Team,

I'm writing to report a recent issue I've encountered with the RingCentral app on my iPhone. Since Wednesday of this week, I've noticed that calls to extension (147) are not ringing correctly on my iPhone. My user is Eliot Houman, extension 101. Specifically, the app only rings for about half a second on my iphone and then stops, making it impossible to answer calls on my iPhone. These calls are supposed to be routed simultaneously to both my desktop app and my mobile phone. While the desktop app rings normally for the full duration of the call, the issue seems to be isolated to the mobile app on my iPhone.

This abrupt stop in ringing is causing significant inconvenience, and I would greatly appreciate your assistance in resolving this matter. Could you please investigate this issue and provide guidance on how to fix it?

Thank you for your prompt attention to this matter.