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I'm having an issue with the red dot that indicates an unread message on the desktop app icon in the Windows task bar.

The dot doesn't go away when I read all the unread messages, even if I click away after reading the last message. I have to close and re-open the RingCentral window every time I read a message in order for the red dot to clear. This does work every time - if I have no unread messages and the red dot is still there, it always clears when I close/reopen.

It never clears on its own. My app is up to date... Anyone else having this issue?

Thanks!

Hey, @Susan Russ Is there a chance that it could be an unread message in the Resource Center?
If not, I might recommend a troubleshooting call with Support to see if there is a bug that might need tending to.


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