Still Receiving Calls from a Blocked Number

We are continuously receiving calls from the same number, multiple times, daily - 609-250-9180. We have tried blocking it, but the calls continue to come in. Why isn't the block number working? Note: This conversation was created from a reply on: Block Numbers on Spam Number List.

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Hey Tara, where did you block the call in your system? Was it on one of the apps? Was it in the online portal?

Please post a link to instructions to block calls. I am not finding it. Thanks.

We had this same exact issue and we were adding the numbers in the wrong location for blocked calls as an Admin. We needed to go under the Super Admin account, then Screening, Greetings & Hold Music, Blocked Calls. There you can add the number to be blocked for the ENTIRE company. If you add that number anywhere else, it will only be blocked for just that extension.

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