Transfer RingCentral system to another computer

Hi ​@1stclasstowing ,

Could you please clarify which of the following best describes your "landline" setup?

1. Is it a physical desk phone? This would be a dedicated hardware device, like a Polycom or Yealink phone, that sits on your desk and connects directly to your internet router or network.

2. Or is it the RingCentral App (softphone) on your computer? This is software installed on your desktop that turns your computer into a phone, using your computer's microphone and speakers (or a headset).

The reason this distinction is important is that the steps to transfer functionality and troubleshoot issues differ significantly between a physical desk phone and the RingCentral App. Once we confirm your setup, I may be able to provide you with precise instructions to get your service working on the new computer.
 

Hi ​@1stclasstowing, hope you're doing well! Just giving your question a little bump. We want to make sure you get the help you need. 😉

we got it taken care of thank you.

I’m glad to hear that!