We have clients and other contacts that have RingCentral accounts like we do. We would like to have the option to instant message other RingCentral users that are outside of our company. This would allow for even greater and faster collaboration between our company and client contacts who are already on RingCentral within their own organization.
Microsoft Teams currently has this feature and it works well in regards to collaboration.
Isn't RingCentral team messaging what you are looking for?
https://www.ringcentral.com/teams/overview.html
https://developers.ringcentral.com/api-reference/Calendar-Events/readGlipEvents
@Eric LeBlanc The "guest" you are trying to add might have this toggle turned off.
When this is turned off, an account admin can block their users from being invited to join as a guest of another account.
Note: the toggle isn't something the guest can adjust. They will need their admin to adjust the setting.
Here's a blog post that might be helpful as well.
www.ringcentral.com/us/en/blog/security-updates-for-the-ringcentral-app-give-administrators-more-flexibility-and-control-over-their-teams/
Please let me know if I can help further!
This looks exactly like what I was looking for! Where is this setting in the admin center? I'll touch base with their IT team again today and let them know to check once I know where to go.
Thank you!
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