I am using the app as well...version info here:

Version: 21.1.11.356 Web, 21.1.10.2889 Windows

Date: 2021-01-14 23:49:00

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The original poster is correct. This is a lame oversight by RC.

You can set your RING to go to the speaker of your choice.

Also, you can set the speaker and mic to go to the speaker and mic of your choice. For me, this is my headset speaker and mic. It works. I use it for phone calls and video meetings.

BUT when it comes to the Direct Message notification sounds that you get when someone sends you a text message within Ring Central, you can NOT choose this. It appears to send these sound notifications to the "Speakers" you have selected. For me, this is my headset, and if I am not wearing my headset, I don't hear them. Therefore, people in my org send me text messages and then I tend to notice them 45 minutes later because I never heard the sound notification. Get it?

RC needs to do one of two things:

(1) Add a sound setting to allow people to select where Direct Msg notification sounds go.

or

(2) Send these notifications to the same place that the RINGER is set to.

(1) is preferable, but (2) would at least improve things assuming most people set their RINGER to a desktop speaker so they can hear when the phone is ringing.

Whether you have the new RC app or classic, the issue still exists, so this is irrelevant as it turns out.

I only hear the notifications on the computer half the time or less. I can't understand why the notification sounds will work a few times in one day, but not later. Sometimes they work all day, but the next day, I won't hear them at all. Very aggravating. Since, I hear them at times, I have to assume my settings are right.