​@Aaron Let me ask the team to investigate. Have you checked the execution history to see if any errors are reported? Can you confirm the workflow is being triggered/executed?

​@Aaron Our engineers are reporting that there are a number of errors appearing in our logs that look like this:

{ 
  "errorCode" : "RNG-104",
  "message" : "'from' and 'to' phone numbers are same :  'to' and 'from' phone numbers are same]"
}

I am going to confirm if these errors are stemming from your account, but I thought I would share this information with you as it might be helpful. 

Thank you ​@ByrneReese I managed to get the workflow(s) to work, but I had to create separate ones for the Ringout feature to work. When utilizing a “condition” or “branch”, the Ringout wouldn’t engage. 

​@Aaron Could you export and share your workflow here? I would love to see a version that works and the version that doesn’t. I’d like to understand what specifically is different between the two and what makes it work. 

​@ByrneReese Unfortunately, I already deleted the other templates.