Able to monitor hold time and when callers are placed on hold time

Hi Company B Departments,

Have you tried using these KPIs under the Analytics Portal? :)

Not sure this was answered correctly. I believe to monitor something you see it live and not a report.
I also would like to see how long a current call in on hold just like we can see how long a current call is waiting in queue. This way we can make sure the agent does not let a caller stay to long on hold. Thanks