I’m trying to access call recordings older than 90-days (we pay for 1 year of storage). Apparently, they are available in cloud storage via the admin console. However, I don’t have an admin console option when I log into the admin portal. I also tried to access them via “archiver”, but it doesn’t look like that ever got set up for our account.
I’m trying to access call recordings older than 90-days (we pay for 1 year of storage). Apparently, they are available in cloud storage via the admin console. However, I don’t have an admin console option when I log into the admin portal. I also tried to access them via “archiver”, but it doesn’t look like that ever got set up for our account.
It sounds like you're referring to RingCentral Archiver, which is used for storing data such as call recordings beyond the standard retention period.
If you're unable to access Archiver or don’t see the Admin Console when logging into the Admin Portal, it's likely because your user role doesn’t currently have the necessary permissions. You’ll need to contact your account administrator and request access to the Archiver feature or have them configure it on your behalf.
For step-by-step guidance on how to enable Archiver settings and manage permissions, you can refer to this article:
🔗 Enabling Archiver settings and permissions
I’m the super admin on our account, and “archiver for admins” is selected for the role; see image below.
I’ve got the IP and port info from tech support today and I’m trying to connect to the SFTP option. When I enter the SFTP credentials, no matter which IP I choose, the set-up starts to load and then I get a message that I’ve been disconnected. See image below. I’ve tried all IP’s from our network and from our public wi-fi. No change. It’s not a firewall issue on our side.
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